Courtesy Attendant is an automated inbound call tool that integrates with your existing phone system and AR/EHR solutions, allowing 24/7 patient access to account balances, payment history, pay-by-phone, surveys and clinical alerts. The tool offers scripts in English and Spanish, and allows patients the choice to self-serve or speak directly with your staff, all with right-party security validation. Courtesy Attendant can reduce inbound attended calls by 15-30%, freeing up valuable staff resources.
With Courtesy Attendant, you will:
- Improve productivity by off-loading 15-30% of your inbound calls, automatically collect credit card and e-check payments and allow patients to set up convenient installment plans based on your rules
- Enhance patient convenience with 24/7 access to account balances, payment history and credit card and e-check payment as a convenient alternative to your online payment site.
"Staff can focus on more meaningful tasks knowing the accounts are being worked in a timely, professional manner."
-Executive Director, Large Anesthesia Group
Courtesy Attendant is an interactive healthcare communications tool that addresses the entire patient encounter cycle:
Revenue Cycle Management Solutions:
- Inbound patient accounting IVR service
- Automated account information - account balance, payment history
- Pay-by-phone using credit card or check
- Create automated monthly installment plans
- Verify, update or add primary and secondary health insurance information.
Satisfaction and Outcomes Measurement Solutions:
- Inbound IVR for collecting and reporting satisfaction survey information
- Inbound IVR for collecting and reporting clinical outcomes information
Clinical Compliance Solutions:
- Inbound IVR to hear clinical alert details